At Bikini Chic Shop, we want you to love your swimwear as much as we do! While our styles are designed to flatter every figure, we understand that sometimes an exchange or return is needed. Our policy is as flexible as our high-cut bikinis – designed to give you confidence both on and off the beach.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • Items must be in original condition with all tags attached
  • We cannot accept returns on final sale items or swimwear that has been worn
  • For hygiene reasons, we cannot accept returns on Cut Out styles, Mesh swimwear, or Push Up tops unless defective

Beach-Ready Tip!

Try on swimwear over your underwear to maintain hygiene while checking the fit. Our styles run true to size, but if you’re between sizes, we recommend sizing up for comfort!

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below)
  2. Package Your Items: Include the original packing slip and securely package the unworn items
  3. Ship It Back: Send your return to:
    Bikini Chic Shop Returns
    3757 Polk Street
    Tucson, US 85716
  4. Wait for Processing: We’ll email you once we receive and process your return

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive your return

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bikini Chic Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify – size, style, etc.]

Please advise if you need any additional information from me to process this request.

Thank you,
[Your Name]
[Your Email Address]

International Returns

For our international glamour girls (excluding certain Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be issued in USD and may take additional time to reflect in your account

Style Protection Promise

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “tie-side bikini”!

Need help finding your perfect fit? Our customer service team is as responsive as our quick-dry fabric! Email us anytime at [email protected].